Returns & refunds

Every Fusion Lab piece is 3D-printed after you order it, so we don’t accept returns for a change of mind. If anything arrives damaged, defective, wrong or missing, we fix it at no cost to you.

What we cover

• Broken or cracked in transit
• A print defect — layer separation, warping, a part that doesn’t fit
• The wrong product or colour
• An item missing from your parcel

How to report it

Message us on WhatsApp or email support@fusionlab.co.in within 48 hours of delivery with your order ID, photos of the item and box, and an unboxing video if you have one. The video makes claims faster to approve; without it we may ask a few more questions.

What happens next

Once approved, we reprint and ship a replacement free of charge, usually within 5–7 working days. You don’t need to send the damaged item back unless we ask. If we can’t replace it within 10 days, or you’d prefer your money back, we refund you in full instead.

What we don’t cover

• Change of mind, or a colour that looks slightly different on your screen
• Minor layer texture, which is normal for 3D-printed pieces
• Damage from heat, a real flame, or misuse after delivery
• Custom prints made to a design you approved, unless they arrive damaged or defective

Refunds

Refunds go back to your original payment method through Razorpay within 5–7 working days of approval.